The White Glove Moving & Storage Customer Bill of Rights

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White glove moving and storage Bill of Rights

At White Glove Moving & Storage,
we pledge to always:

article 1

Be honest and transparent throughout the moving process

You should know exactly what to expect, from the cost of moving to the exact time the moving truck will arrive at your home. At White Glove, we practice honesty, trustworthiness and authentic communication. 

article 2

Provide superior customer service for every relocation we perform 

The moment you partner with White Glove, we pair you with a dedicated client services rep highly qualified to answer your questions. But we don’t just stop there. All of our employees, from movers to office staff, are trained to be attentive and accommodating to your questions and needs. 

article 3

Treat belongings and valuables with the utmost care

We go the extra mile when moving your belongings. That includes wrapping furniture with quilted blankets and foam padding to protect your furniture, walls, and doorways. It also means that our movers go through extensive training before they are allowed to handle any antique or fragile item.

article 4

Be exceptionally experienced and knowledgeable about our trade

We promise to stay up to date on the best moving techniques, and to require adequate training for every team member we hire. We strive to be an invaluable moving resource by staying informed on everything from moving tips to rules and restrictions when relocating across state lines.

article 5

Be flexible and adapt our services to meet our customers’ needs

We work diligently to make your move as comfortable as possible. If you have a particular special circumstance, our team is prepared to meet your requests. We adapt to you and your family’s schedule and needs.

article 6

Arrive on time, every time

We promise to never leave you waiting. Our moving team always arrives promptly to start packing up the moving truck, and you can expect the truck to arrive at your new home at the designated time.

article 7

Treat clients like family

One of our favorite parts of our work is building personal relationships with our clients. We treat you with respect, understanding, and compassion, as if you were a member of our family. We genuinely care about each and every client.

article 8

Stand behind our services

We are proud not only to be called “White Glove Moving & Storage,” but to genuinely offer a true white glove moving service. If your experience does not live up to your expectations, our customer support team would like to hear your concerns and learn how we can improve.

article 9

Give accurate quotes and transparent pricing

A White Glove team member will perform a walkthrough of your home to take a general inventory of your belongings and provide an accurate quote. For long-distance moves, our flat-rate pricing ensures that your initial quote will match the price you pay after the move. There will never be any surprise charges or hidden fees.

article 10

Make your moving experience as smooth as possible

Our No.1 priority is to make moving easy for you. We take heavy tasks off your plate so you can focus on quickly and effortlessly settling into your new home.

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Call 1-877-825-1596

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