Frequently Asked Questions
How long have you been in business?
White Glove Moving and Storage has been in business for over 25 years and has grown to become the oldest and largest independent moving company in New Jersey. We are a family-owned and operated company that specializes in local and long-distance moving in the greater NJ and NYC area. White Glove Moving prides itself on total transparency from the moment you contact us until your move is finished and unpacked. We are honest and forthright about our rates and prices and also about what to expect from White Glove and what not to expect. In an industry that has developed a reputation as a haven for unscrupulous business practices; we stand behind our work from start to finish as the absolute best in the industry.
Where are you located?
Our corporate headquarters is located in Bayonne, NJ. Our storage facilities are located in Bayonne & North Bergen, NJ. As well as the many local New Jersey and New York branches ready to be of assistance.
Are you insured?
White Glove Moving is fully licensed and insured. (Client’s shipments are subject to separate coverage, see coverage section below!)
Do you have your own employees?
White Glove Moving is fully staffed with professional movers in New York and office staff alike.
Who do I call if I have questions?
Feel free to reach out to your sales associate, and remember, as your trusted moving company in Queens, NY, White Glove Moving offers the additional advantage of a dedicated team of highly trained client service moving professionals. They are here to promptly address any questions or concerns you may have. A client services team member will be available for you every step of the way!
What is the locked-in-rate program?
The © 2015 White Glove Moving locked-in-rate program is designed to ensure the client’s rate is locked in and does not change! This really helps the client plan and budget, all the while knowing the rate will never change! Transparency is what we pride ourselves on. Now that is the White Glove Moving way!
Do you provide long-distance moving services?
Yes, professionally and with pleasure! Our long-distance relocation services are designed to fit your individual needs and all services have a price guarantee. Our custom estimates and guaranteed inventory pricing ensure that your moving costs will never increase, providing peace of mind and no unexpected surprises for our clients.
Do you offer storage?
White Glove offers many moving and storage solutions. We have state-of-the-art storage facilities specializing in digital inventory scanning. At White Glove, we take pride in offering the perfect storage solutions for your situation. As both moving and storage professionals in New Jersey and New York, we have you covered. For more information, please don’t hesitate to contact us.
Do you provide local moving services?
Yes! We certainly do! With the © 2015 White Glove Moving locked-in-rate program, we are able to lock in the rate for your move.
What coverage is available for my move?
Coverage for your shipment in the moving industry can be a tricky subject and many movers are happy to skew the truth to make clients feel better before moving. The truth about what ANY moving company can offer you is below.
Valuation Coverage: Any moving company without you purchasing anything additional is required to provide each move with valuation coverage. Moves within the state of New Jersey have a standard valuation of $1.00 per lb. per item, $0.60 per lb. per item for long-distance moving, and $0.30 per lb. per item for moves within the state of NY.
Full Value Protection: Full Value Protection (FVP) allows your moving company to repair or replace your items with something of similar aesthetic value and functionality. Should you wish to purchase FVP, please check with your sales associate for pricing or feel free to refer to your order for service.
A third option, which is the most comprehensive and the best possible option for your shipment, is to hire a third-party insurance company. Our recommendation is Baker International (www.bakerintl.com).
Is there a minimum distance for a move? What if I am moving across the street?
Across the street or across the nation White Glove Moving does it all!
Do you move cars?
White Glove does not move vehicles; we do refer our clients to reputable car carriers.
How much am I supposed to tip my movers?
Thank you for asking! Tipping is a personal decision and our movers always appreciate your generosity. The average tip is between $50 – $100 per day per mover.
Will you disconnect and reconnect my appliances?
While we are highly trained in moving services, we are not licensed electricians or plumbing professionals. Our client services team members are available to help you find the right licensed professional for the job or are able to coordinate the service on your behalf. Please speak to your sales associate for more information and pricing.
What about my gas-powered tools, can you move them?
Gas tanks and Propane tanks should not be transported. Any equipment that has fuel in it (like lawnmowers, weed whackers, etc) should have the gas emptied prior to the arrival of our New York moving company.
Can I move my pet(s)?
Unfortunately, your loved pet may not be carried in the moving truck. For the safety of your pets, please make necessary arrangements for their transportation. If you need guidance on pet transport, our client services team is ready to assist and provide suggestions on alternative ways to ensure your pets’ safe journey. Check out our helpful article:
Do you offer packing services?
Gladly! White Glove Moving and Storage has many packing services available. Let our moving professionals pack your home worry-free! Contact your sales associate for more details and pricing.
Do you offer full packing services?
The term “full packing” means that White Glove will provide home packing services for the entire contents of your home, including your moving boxes. If you are interested in full packing services, we strongly recommend that you allow one of our friendly, knowledgeable, and professional sales representatives to come out to your home for a free in-home estimate. He will walk through the home with you as you point out to him the items that are being moved and the items that are staying. We recommend an in-home estimate for a full-packing quote because the price fluctuation from inaccurate full-packing quotes can be substantial if not done properly.
May I choose the date that I want my items delivered when moving long distance?
White Glove Moving does offer guaranteed delivery options. Please speak with your sales professional to see if that option is available for your area and to inquire about pricing.
When can I expect the delivery of my shipment for my long-distance move?
All long-distance moves are assigned a delivery coordinator once the shipment is picked up. The coordinator will work with you to review your first available date for delivery; your shipment will then be guaranteed to arrive within the agreed delivery window. You will be informed along the way of any and all updates available.
White Glove Moving delivers on time and on budget!
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